Introduction

Peace Staffing Services Ltd is committed to ensuring transparency, accountability, and the protection of personal information. This Call Recording Policy explains why and how we may record telephone calls, how such recordings are stored, and the rights of individuals in relation to recorded communications.

Section 1 – Purpose of Call Recording

We may record certain business calls to:

• Improve training and staff development

• Ensure accuracy in information provided

• Monitor and improve service quality

• Protect staff from abuse and inappropriate behaviour

• Provide evidence in case of disputes, complaints, or investigations

Section 2 – Scope of Call Recording

This policy applies to calls made to or from Peace Staffing Services Ltd office and business numbers. Personal calls from employees’ personal devices are excluded from this policy.

Section 3 – Lawful Basis for Recording

Under the UK GDPR, call recording is justified under the following lawful bases:

• Consent, where applicable

• Performance of a contract

• Legal obligations (e.g., safeguarding, compliance)

• Legitimate interests (e.g., training, dispute resolution, service monitoring)

Section 4 – Data Storage and Security

Recorded calls will be stored securely, with access restricted to authorised personnel only. Recordings are encrypted and stored in compliance with our data protection and retention policies.

Section 5 – Data Retention

Call recordings will typically be retained for up to 6 months, unless required longer for ongoing investigations, complaints, or legal proceedings.

Section 6 – Individual Rights

Individuals whose calls are recorded have rights under UK GDPR, including:

• The right to be informed that recording is taking place

• The right to access a copy of the recording (subject to exemptions)

• The right to request erasure, restriction, or objection (where applicable)

Section 7 – Monitoring and Compliance

Peace Staffing Services Ltd will ensure that call recording practices are transparent, proportionate, and reviewed regularly for compliance with data protection laws.

Peace Staffing Services Ltd
For further enquiries regarding this policy, please contact us at:

• Email address: info@peacestaffingservices.co.uk
  

Version 1.0 – September 2025